Employee Terms & Conditions

Care Cab – Employee Terms & Conditions (Contractor Engagement) 

Effective Date: 30 July 2025 

Governing Law: Republic of South Africa 

These Terms & Conditions govern all professional interactions between Care Cab and its contracted care assistants, drivers, and providers. By accepting an onboarding request, you agree to the following terms. 

1. Scope of Engagement 

• You are engaged as an independent contractor, not an employee, unless otherwise specified in a written agreement. 

• Care Cab operates as a technology platform that facilitates bookings between clients and contractors. 

• As the service provider, you are fully liable for your own conduct, equipment, and performance. 

2. Roles & Responsibilities 

• Deliver safe, punctual, and respectful service for each assigned booking. 

• Follow designated pickup/drop-off instructions and remain contactable during active duty hours. 

• Maintain a professional appearance and wear Care Cab identification if provided. 

• Assist clients with errands and mobility only within the scope of the confirmed booking—never beyond what’s authorized. 

3. Conduct & Ethics 

• You must demonstrate discretion, dignity, patience, and respect for all clients. 

• Harassment, abuse, discrimination, or misconduct will lead to immediate termination and possible legal action. 

• All client information—including medical, location, and personal details—is strictly confidential. 

4. Availability & Assignment 

• You may be matched to bookings based on location, availability, or service type. 

• Repeated failure to respond or accept bookings may result in reduced priority or deactivation. 

5. Payments & Revenue Sharing 

• Payments are facilitated through Care Cab’s Paystack-integrated platform. 

• A transparent revenue split is provided during onboarding. 

• You will receive automated confirmation upon booking acceptance and payment release. 

• Care Cab does not guarantee minimum earnings, reimbursements, or future bookings. 

6. Cancellations & No-Shows 

• You must notify Care Cab at least 12 hours in advance if you cannot fulfil a booking. 

• Repeated no-shows or late cancellations may lead to disciplinary action or removal from the platform.

7. Vehicle & Equipment Standards 

• If using personal vehicles, you are responsible for roadworthiness, registration, and insurance coverage. 

• Any tools or equipment provided by Care Cab remain company property unless formally transferred. 

8. Dispute Resolution 

• Raise any concerns about pay, bookings, or client conduct within 72 hours via Care Cab Operations. 

• Care Cab mediates disputes in a non-binding, facilitative capacity only. 

9. Termination 

• Engagement may be terminated by either party with 7 days’ written notice, unless immediate removal is warranted for misconduct. 

• Upon termination, all company property must be returned and platform access revoked. 

• No severance, benefits, or compensation is owed beyond completed bookings. 

10. Liability Disclaimer 

• As the care provider, you assume full liability for any injury, damage, service failure, or legal claims resulting from your actions. 

• You agree to indemnify and hold Care Cab harmless from any third-party claims related to your conduct or service delivery. 

• Care Cab does not supervise how services are carried out and shall not be held responsible for operational outcomes unless due to a verified platform error. 

Restraint of Trade Agreement 

1. Purpose 

While engaged, you may gain access to confidential operational, pricing, and client information that is proprietary to Care Cab. 

2. Restriction During Engagement 

You shall not: 

• Promote or offer any service that competes with Care Cab. 

• Solicit Care Cab clients or partners for personal or external business purposes. 

• Replicate, share, or use Care Cab’s operational or pricing structures. 

3. Post-Termination Restriction (12 Months) 

For one year after your departure, you shall not: 

• Offer similar transport or caregiving services within the Western Cape or any Care Cab region. 

• Operate, consult, or work for a competitor. 

• Solicit or accept bookings from former Care Cab clients. 

4. Enforcement & Penalty 

Breach of this agreement entitles Care Cab to: 

• Seek an interdict from the High Court to prevent further breach. 

• Claim damages for business loss or reputational harm. 

• Impose a contractual penalty of R50,000. 

• Recover legal costs incurred in enforcement. 

5. Reasonableness & Severability 

You agree that this restraint is reasonable in duration, geography, and scope. If any part is deemed unenforceable, the remainder shall remain valid. 

“Acceptance” 

By ticking the “I accept” box during onboarding, you confirm:

• Full understanding and agreement with these Terms. 

• Acknowledgement that you carry full-service liability. 

• Commitment to uphold the dignity, safety, and care values of Care Cab.